Introduction
Seaways Containers AU is committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which refunds will be issued.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
1.1 Proof of Purchase: A valid receipt or proof of purchase is required.
1.2 Condition of Goods: Items must be returned in their original condition, unused, and in the same condition that you received them. Items must also be in the original packaging.
1.3 Return Timeframe: Items must be returned within 15 days from the date of purchase.
2. Non-Refundable Items
Certain types of goods are exempt from being returned:
2.1 Custom Orders: Any custom or special order items.
2.2 Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.
2.3 Perishable Goods: Perishable goods such as food, flowers, newspapers, or magazines.
3. Refund Process
3.1 Initiate Return: To initiate a return, contact our customer service team at info@seawaycontainers.com to receive a Return Merchandise Authorization (RMA) number.
3.2 Packaging and Shipping: Items must be securely packaged. Include the original receipt and the RMA number inside the package. Ship the item to the return address provided by our customer service team.
3.3 Inspection and Approval: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
3.4 Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Shipping Costs
4.1 Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Shipping Errors: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.
5. Exchanges
5.1 Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team to arrange an exchange.
6. Late or Missing Refunds
6.1 Checking Refund Status: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
6.2 Next Steps: If you’ve done all of this and you still have not received your refund, please contact us at [customer service email/phone number].
7. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Seaways Containers AU
Suite A/265-269 Elizabeth Street North Hobart TAS 7000
info@seawaycontainers.com
8. Policy Changes
Seaways Containers AU reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page.
9. Governing Law
This Refund Policy and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of TAS.
By making a purchase with Seaways Containers AU, you agree to the terms of this Refund Policy.